PANews reported on October 11th that Binance co-founder He Yi posted on the X platform: "Due to significant market volatility over the past 16 hours and an influx of users, some users have encountered trading difficulties. I am deeply sorry. For losses caused by Binance, please contact customer service. We will analyze your account behavior one by one and determine compensation. This will take some time, but losses caused by market fluctuations and unrealized profits are not covered. The current market is still volatile, so please be aware of investment risks."