PANews reported on January 17 that former Coinbase employee and CoinDesk author Griffin McShane publicly expressed dissatisfaction to Coinbase CEO Brian Armstrong on social media, saying that he was forced to cancel the wedding venue reservation because he could not access the funds in his Coinbase account. According to his description, Coinbase froze his account for two months on the grounds of "protecting users" but did not provide any support or explanation. He said that the account has always been used to receive wages and conduct cryptocurrency transactions, and there has never been a problem before. McShane called on Coinbase to update the system and improve customer support services. At present, Coinbase has not responded to this.