PANews reported on February 26 that the Binance customer service team responded to recent user feedback on SMS fraud attacks, saying that this type of attack is a common SMS Spoofing technique, not a new hacker technique, and not specifically targeting Binance or the cryptocurrency industry. The attacker disguised the sender's identity to make the text message appear to come from a trusted source. Since the legal supervision of such behavior in some regions is relatively vague, it increases the difficulty of prevention.

Binance said it will continue to work to protect the security of user assets and plans to launch new security features to help users identify the authenticity of text messages. In addition, Binance reminds users: carefully check the source of SMS and avoid clicking on suspicious links; keep personal information properly, including passwords, mnemonics and private keys; Binance will not contact users via SMS or phone calls. If you encounter any problems, please contact online customer service directly.