PANews reported on April 4 that Binance co-founder He Yi tweeted in response to criticisms of Binance, saying that although Binance has many problems, it cannot be responsible for the rise and fall of all currencies. She admitted that the team still needs to improve its products and operations, and said that it will continue to iterate and optimize, while understanding the criticisms of users due to their expectations. He Yi mentioned that the Binance customer service team often solicits user feedback online, but is tired of the frequent accusations from the outside world, saying that they do not want to be in a situation similar to a "criticism scene".