PANews reported on April 13 that Binance Customer Support responded to users’ ZEC withdrawal issues on the X platform, saying: “We have noticed that some users have encountered problems withdrawing ZEC assets from their Binance accounts. The problem stems from a technical failure when we used Ledger’s ZEC application, which temporarily prevented some funds from being transferred out. Currently, all funds are still safely stored in cold wallets, and user assets are safe (SAFU). We are working closely with the Ledger team to actively promote the fix of the problem, and we are very grateful for their support. They have prioritized the release of the relevant version and are expected to complete the update before April 17, when we will gradually restore the ZEC withdrawal function. At the same time, we are also actively exploring temporary solutions to minimize the impact of this problem on users.”