PANews reported on February 7th that Bithumb issued an apology regarding the erroneous payment incident. Bithumb stated that it failed to uphold the primary principles of virtual asset trading platforms: "stability and integrity." Following the incident, it has reported it to all relevant departments and is fully cooperating with the investigation by the Financial Supervisory Commission.

1. Bithumb will improve its systems and processes to prevent human error from escalating into accidents.

To prevent such incidents from happening again, Bithumb has upgraded its internal control system and implemented innovative measures.

(1) Strengthen the asset verification system: We will strengthen the verification of customer and company assets during the payment process based on events or company policies.

(2) Improve the multi-payment system: Improve some previously missing processes to ensure that customer asset transfers and reward payments require at least two payment steps to prevent similar incidents from happening again.

(3) Strengthen the AI ​​system for detecting and automatically intercepting abnormal transactions: Once an abnormal transaction or data is detected, the system will immediately activate the "security protection" system, which will run continuously 24 hours a day to prevent the incident from happening at the source.

(4) External expert system audit: A global security expert organization will be commissioned to conduct a comprehensive system evaluation of Bithumb, and the results will be published in a public and transparent manner.

2. The company will assume full responsibility for preventing customer losses.

Since the second announcement, there have been no direct customer losses due to the overpayment incident. However, due to the price crash, some unfavorable transactions (panic selling) were confirmed during the event. Bithumb believes these transactions fall within its responsibility to protect customers and plans to provide full compensation, including additional compensation, to affected customers.

As of 16:00 on February 7, 2026, the estimated loss to customers is approximately 1 billion Korean won. The company plans to compensate for any additional losses.

(1) Special Compensation for Panic Selling: Users who sell at low prices during the event period (19:30-19:45 on February 6, 2026) will receive a full selling price plus an additional 10% compensation. (Automatic payment will be made within one week after data verification.)

(2) Compensation for all Bithumb users who accessed the service during the incident: All users who accessed the Bithumb service during the incident will receive 20,000 Korean won in compensation within one week.

(3) No transaction fees for all users: Transaction fees for all trading instruments will be reduced to 0% for seven days. (To be announced later)

(4) Establish a 100 billion won “Customer Protection Fund”: A special fund will be established to immediately save customer assets in the event of an incident.