PANews reported on April 5 that according to DL News, FTX will disqualify nearly 400,000 customers from claiming due to users' failure to begin verifying their identities before the March 3 deadline. Failure to comply with customer knowledge regulations may result in up to $2.5 billion in claims being cancelled, including $655 million in small claims and $1.9 billion in large claims. FTX said this process is critical because it is essential to make up for the previous management's failure in user data collection and due diligence.