On December 31st, PANews reported that Binance customer service representative Sisi disclosed a new type of scam on the X platform and reminded users to be vigilant about their funds. A user complained that they were scammed out of money by someone claiming to be a "Binance executive." The person promised to help resolve the issue, but disappeared after the money was transferred. Further investigation revealed several suspicious points: First, the scam was very simple; the chat screenshots and transfer records provided by the user showed that the "executive" did not verify any details, yet the user "absolutely trusted" him and transferred the money directly. Second, the transfer records were abnormal; the address the user claimed was the scam address, which was likely their own. Third, the chat records "disappeared"; the user claimed the other party had enabled privacy mode and could only provide screenshots of "post-incident questioning." Fourth, the user questioned a real executive account, but the executive was unaware of this. The investigation revealed this to be a self-directed scam targeting Binance and its users. The user forged chat and transfer records (using a certain escrow platform), then claimed the chat records were deleted, and then contacted the real executive account to question him, creating two sets of "executive" screenshots. Next, he took the chat logs from the real executive's account to customer service, demanding verification, attempting to induce a response from customer service, and threatening to exert pressure through social media if they did not help resolve the issue.

Sisi stated that the purpose of sharing this publicly is to raise awareness and prevent various new types of scams. She also warned scammers and speculators that any attempts to frame Binance or mislead the public through forgery or deception will be resolutely exposed and prosecuted according to law. Binance reminds users that the platform will not proactively contact them through unofficial channels, nor will it request users to transfer funds to designated addresses or pay any fees.